Juran's Pareto Principle

Juran's Interview

QD: As the 20th century draws to a close, what has been quality's most significant achievement?
Juran: One of the major events of our century has been Japan's rise to a state of an economic superpower, second only to the United States and ahead of nations like Great Britain and Germany. That's a big event. An important question is, how did they get there?
My assertion is, they never would have gotten there if it hadn't been for the quality revolution in Japan. That quality revolution took several decades, from the time they got into it until it came to full flower. That took the 1950s, the 1960s and well into the 1970s before they had overtaken the West. And, of course, that had enormous consequences. That forced the West to undertake its own counterrevolution, which started in the 1980s.
In the 1990s--and it will extend well into the next century--we're going to see the West scaling up its quality revolution. My belief is that historians in later decades will look back on the 21st century as the Century of Quality, much as the 20th century has been the Century of Productivity, largely following Frederick Taylor's model.


http://www.qualitydigest.com/feb99/html/body_juran.html

Juran's Biography

Both the life and influence of Joseph M. Juran are characterized by a remarkable span and an extraordinary intensity. Born in 1904, Juran has been active for the bulk of the century, and influential for nearly half that period. From his entry workaday position as a factory troubleshooter, he has created a richly varied career as writer, educator and consultant. Raised in dismal poverty, he has attained a position of respect and prosperity. Juran's major contribution to our world has been in the field of management, particularly quality management. Astute observer, attentive listener, brilliant synthesizer and prescient prognosticator, Juran has been called the "father" of quality, a quality "guru" and the man who "taught quality to the Japanese" (a claim he refutes). Perhaps most important, he is recognized as the person who added the human dimension to quality ­ broadening it from its statistical origins to what we now call Total Quality Management. Although Juran's name may have received less exposure than others, his impact on managers, businesses, nations and the products and services we buy and use each day has been profound. Accurately defining Juran's role in the quality "movement" is as challenging as defining quality itself. Both seem quite basic and yet, on closer inspection, are revealed to be enormously complex. Juran himself speaks of quality as having two aspects. The first relates to features: higher quality means a greater number of features that meet customers' needs. The second aspect relates to "freedom from trouble": higher quality consists of fewer defects. But, as elementary as that may sound, every manager knows that achieving higher quality is no simple task. For Joseph Juran, planting the seed of quality in the consciousness of the world has constituted the task of a lifetime. Certainly, Juran's body of work abounds with "features" that have anticipated and met the needs of his worldwide "customers". A list of only the brightest career highlights swiftly proves that assertion. In 1937, Juran conceptualized the Pareto principle, which millions of managers rely on to help separate the "vital few" from the "useful many" in their activities. He wrote the standard reference work on quality control, the Quality Control Handbook, first published in 1951 and now in its fourth edition. In 1954, he delivered a series of lectures to Japanese managers which helped set them on the path to quality. This classic book, Managerial Breakthrough, first published in 1964, presented a more general theory of quality management, comprising quality control and quality improvement. It was the first book to describe a step-by-step sequence for breakthrough improvement, a process that has become the basis for quality initiatives worldwide. In 1979, Juran founded the Juran Institute to create new tools and techniques for promulgating his ideas. The first was Juran on Quality Improvement, a pioneering series of video training programs. The Quality Trilogy, published in 1986, identified a third aspect to quality management - quality planning. In addition to these accomplishments, there is Juran's seminal role as a teacher and lecturer, both at New York University and with the American Management Association. He also worked as a consultant to businesses and organizations in forty countries, and has made many other contributions to the literature in more than twenty books and hundreds of published papers (translated into a total of seventeen languages) as well as dozens of video training programs.

http://www.jmjuran.com/biography.htm

Joseph Juran, 103, Pioneer in Quality Control, Dies

Joseph M. Juran, who helped establish the field of quality management and wrote the “Quality Control Handbook,” which taught manufacturers worldwide how to be more efficient and productive, died Thursday in Rye, N.Y., where he lived with his wife of 81 years, Sadie. He was 103.
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Janet Durrans, 1998
Joseph M. Juran
The cause was an apparent stroke, said his grandson, David Juran, a professor at the Columbia University Business School.
Mr. Juran’s work in quality management led to the development of the widely practiced business methodologies referred to as Six Sigma and lean manufacturing. He founded the Juran Institute, a training and consulting firm in Southbury, Conn.
He created the Pareto principle, also known as the 80-20 rule, which states that 80 percent of consequences stem from 20 percent of causes. Today managers use the Pareto principle, named for an Italian economist, to help them separate what Mr. Juran called the “vital few” resources from the “useful many.”
“Everybody who’s in business now adopts the philosophy of quality management,” David Juran said. “He came along at just the right time. Most of the reference books that have been written about this field are either books that he wrote or imitations.”
Among his best-known works were the “Quality Control Handbook” in 1951, the first mathematically rooted textbook on product quality, now entering its sixth edition, and “Managerial Breakthrough” in 1964, which described a step-by-step improvement process that inspired the Six Sigma and lean manufacturing philosophies.

http://www.nytimes.com/2008/03/03/business/03juran.html?_r=1&adxnnl=1&adxnnlx=1210241843-JR+UP0cqt6dAmHWKoVekxw&oref=slogin

Joseph M Juran- Introduction

Joseph M. Juran made many contributions to the field of quality management in his 70+ active working years. His book, the Quality Control Handbook, is a classic reference for quality engineers. He revolutionized the Japanese philosophy on quality management and in no small way worked to help shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement--these are the ideas for which Juran is best known, and all emerged gradually.

http://www.skymark.com/resources/leaders/juran.asp

Joseph M Juran- Juran management system

The Juran Management System (JMS) is a comprehensive business management system that incorporates lessons learned from over 50 years of research and study by Dr. Joseph M. Juran and the Juran Institute. It is a system that began at Toyota in the 1950s and has continued to evolve over many decades. The JMS builds upon management principles as espoused in lectures, books, consulting, and most importantly, client results.

Dr. Peter Drucker labeled Dr. Juran as one of the most influential management gurus in the world. The heart of the JMS is called the "Juran Trilogy": Planning, Controlling, and Improving the quality of products and processes. We believe that sustainable performance breakthroughs are achievable by following the principles of the Trilogy. Understanding the Trilogy is the first step in understanding the JMS.

http://www.juran.com/HomeLeftNav/juran_mgt_system.aspx

Joseph M. Juran

Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a 20th Century management consultant who is principally remembered as an evangelist for quality and quality management, writing several influential books on those subjects. He was also the brother of Academy Award winner Nathan H. Juran.

Juran was born to a Jewish family in 1904 in Brăila, Romania, and later lived in Gura Humorului[1]. In 1912, he immigrated to America with his family, settling in Minneapolis, Minnesota. Juran excelled in school, especially in mathematics. He was a chess champion at an early age, and dominated chess at Western Electric. Juran graduated from Minneapolis South High School in 1920.

In 1924, with a bachelor's degree in electrical engineering from the University of Minnesota, Juran joined Western Electric's Hawthorne Works. His first job was troubleshooting in the Complaint Department.[2] In 1925, Bell Labs proposed that Hawthorne Works personnel be trained in its newly-developed statistical sampling and control chart techniques. Juran was chosen to join the Inspection Statistical Department, small group of engineers charged with applying and disseminating Bell Labs' statistical quality control innovations. This highly-visible position fueled Juran's rapid ascent in the organization and the course of his later career.[3]

http://en.wikipedia.org/wiki/Joseph_M._Juran