The Juran Management System (JMS) is a comprehensive business management system that incorporates lessons learned from over 50 years of research and study by Dr. Joseph M. Juran and the Juran Institute. It is a system that began at Toyota in the 1950s and has continued to evolve over many decades. The JMS builds upon management principles as espoused in lectures, books, consulting, and most importantly, client results.
Dr. Peter Drucker labeled Dr. Juran as one of the most influential management gurus in the world. The heart of the JMS is called the "Juran Trilogy": Planning, Controlling, and Improving the quality of products and processes. We believe that sustainable performance breakthroughs are achievable by following the principles of the Trilogy. Understanding the Trilogy is the first step in understanding the JMS.
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